AI in marketing: How to leverage this powerful new technology for your next campaign

artificial intelligence in marketing

It shows the strategic roles that AI can play in marketing, as well as points out the limitations of current AI, to help marketers use AI wisely. Or communications are predicted to be the key emerging technology-enabled interactions in digital environments (Yadav and Pavlou 2020). Examples include an ATM getting authorization from the bank for a cash withdrawal, and a refrigerator sensor sending inventory information to a vendor via IoT.

artificial intelligence in marketing

AI can even reach out to customers who do a specific behavior on your website, like clicking a button or liking social media posts. AI has changed the field of marketing and has also helped the field of digital marketing by enhancing customer experience. AI provides data about clients and their needs, which helps understand and plan the ways to target clients. Using AI to optimise their campaigns helps marketers improve the effectiveness of their marketing efforts, leading to higher ROI. This can include optimising ad placement, adjusting bid prices, and targeting specific audiences. As AI algorithms continue to evolve and advanced computational power becomes more commercially-available, companies are progressively increasing the role of artificial intelligence in their marketing strategies.

Creating quality content takes time, and effective marketing requires a lot of it. The content can be articles consisting of hundreds of words and read as if a live human being wrote it. (You can read an article on AI written by AI here.) Or the content generated can be more specific, such as the email subject lines and social media ads written in the AI-generated language developed by Persado. Most digital marketing efforts continue to be interwoven, primarily functioning based on simultaneous development.

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An ethical approach to AI contributes to solve the tension between leveraging the benefits and preventing or at least mitigating potential harms of AI—a “dual advantage” for society (Floridi et al., 2018, p. 694). We develop a real-time data architecture that creates signals that generate the best offers and continued customer engagement. Enhance CX and improve marketing ROI with data-driven, intelligent marketing solutions​. For the last five years, respected researchers and thought leaders including McKinsey & Company and Harvard Business Review have made the case that, across all business functions, marketing stands to benefit the most from the use of artificial intelligence (AI).

Third, based on our review and conceptual framework, we offer key directions to guide future research endeavors. For example, if a customer asks about organic produce, the chatbot might not only provide information on the available organic items but also share the benefits of organic farming and its alignment with Whole Foods’ mission. For those who use the Whole Foods app, AI algorithms work in the background to offer tailored product recommendations.

What are the challenges faced by AI Marketing?

Classic examples are government publications, publications by independent researchers and organizations, journal articles and staging websites. Third-party data may also include location, weather data, demographics and other information that can influence purchase decisions. Your organization’s goals, visions and objectives should determine the AI tools you need to address specific areas of your business, not the other way around. You want to avoid situations where you adopt specific AI tools merely because they are growing in popularity and everybody is using them or because they look attractive.

Cost savings

According to Business Insider, by the year 2020, it is projected that 85% of customer interactions will happen without the need of a human. This can include strategies such as monitoring for unusual transaction patterns and identifying suspicious IP addresses. In fact, a study by Juniper Research predicts that AI-powered fraud detection will save retailers $12 billion by 2023. She’d just saved her time, energy and some of her money, while the brand scored another order. A few days later, Sam receives an exciting text- it was from one of those many brands, that curated picks just for her from their latest collection, along with a 10% off coupon. As more companies embrace AI, the marketplace will become progressively less forgiving of those that refuse to adapt.

Ways AI Marketing can help your business (with examples)

While customers are compelled to promote a brand because of their positive experience with the company, their enthusiasm is likely determined by how well the business rewards them for their efforts. A well-geared incentive program is a quick way to encourage stronger customer loyalty. Contact us today to learn how you can use Optimove to orchestrate your marketing campaigns and customer journeys. Combining marketing automation with AI allows marketers to go beyond simple automation rules and into marketing orchestration. Optimove’s CRM Marketing Platform is the only solution that provides true multichannel, AI-based orchestration that allows marketers to scale communications while increasing personalization.

Kepler releases AI marketing platform – Research Live

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Marketers are already dipping their toes into smarter ads, with account-based marketing solutions, but AI helps teams take this a layer further for truly insightful analysis. With a new abundance of data available, online ads can become smarter and more effective. AI solutions can dig deep into keyword searches, social profiles, and other online data for human-level outcomes.

These ads also enable brand marketers to optimize their campaigns by leveraging AI algorithms for continuous A/B testing and iterative optimization. Overall, Dynamic ads empower brand marketers to deliver impactful and tailored experiences, driving better results and maximizing the effectiveness of their advertising campaigns. By analyzing vast amounts of data, including demographics, browsing behavior, and past interactions, AI can tailor content to individual preferences. This level of personalization helps marketers create targeted and relevant content that resonates with their audience, ultimately enhancing engagement and building stronger connections. Artificial intelligence is revolutionizing how companies do business across their whole organization, and especially when it comes to customer experience.

artificial intelligence in marketing

Fortunately, you will reach it by pairing AI with predictive consumer segmentation, your virtual assistants, or intelligent design for personalized customer experiences. Measuring customer engagements is critical for determining what worked and didn’t, especially since customer acquisition costs far outweigh customer retention costs. Using AI to track each campaign will provide better insights into which customer segments marketers should target. After delineating our methodological approach and briefly illustrating the role and uses of AI in marketing, we present an overview of the rapidly expanding research on AI ethics.

On the individual level, exploitation of customer information that AI systems already possess constitutes the optimal (standard) strategy to maximize individual utility by satisfying preferences. Conversely, AI systems’ exploratory recommendations of new alternatives (e.g., sustainable items) might be the strategy with greatest expected utilities on a societal level (Milano et al., 2021). The environmental impact and material footprint of consumption (Wiedmann et al., 2015) that could be additionally fueled by AI applications in marketing contravene the beneficence principle of promoting well-being of humans and the planet. The negative externalities further establish the connection to the non-maleficence principle that advocate the prevention of any risk and harm due to overuse or misuse of AI (Floridi et al., 2018).


These emerging approaches allow the field to improve its ability to perform certain tasks that we have been using for more than a decade (e.g., text classification). But more importantly, they unlock entirely new types of tasks that bring about novel research opportunities (e.g., text summarization, and generative question answering). We conclude with a roadmap and research agenda for promising NLP applications in marketing and provide supplementary code examples to help interested scholars to explore opportunities related to NLP in marketing. It aids in proliferating information and data sources, improving software’s data management capabilities, and designing intricate and advanced algorithms.

Also, establish these models based on the objectives you wish to achieve from your marketing efforts, such as increased conversion rates, website traffic, or lead generation. Of particular importance in respect to non-maleficence of AI are personal privacy, accuracy, as well as data protection and quality (e.g., Floridi et al., 2018; Morley et al., 2020). The latter particularly pertains to collaborative filtering (Milano et al., 2020). Supranational regulations such as the European Union’s General Data Protection Regulation (GDPR) attempt to counter these issues by requiring data protection impact assessment (Art. 35 GDPR) and data protection by design and by default (Art. 25 GDPR). Leading brands are already harnessing the power of AI marketing tools for advertising, content, customer service, customer experience, and customer engagement, adding more technologies to the mix every day. In fact, the majority of marketers (61.4%) say they’ve leveraged AI to support their efforts and 88% say their organizations should step up their use of AI and automation to better meet customer expectations and gain a competitive advantage.

artificial intelligence in marketing

Our suggestions add knowledge to the scholarly work on AI for social good and sustainable consumption and marketing. The AI-for-social-good perspective stresses that AI-based solutions have the potential to tackle societal problems (e.g., Floridi et al., 2020)—among them, sustainable development as a focal challenge and objective of our time (Vinuesa et al., 2020). Given that marketing and consumption are part of our everyday lives, AI in marketing following the AI-for-social-good perspective can strive for and substantially contribute to sustainable development.

  • Overall, Dynamic ads empower brand marketers to deliver impactful and tailored experiences, driving better results and maximizing the effectiveness of their advertising campaigns.
  • Marketers are under more pressure than ever to drive key business outcomes for acquisition, revenue, and retention—often with fewer resources at their disposal as companies tighten their purse strings.
  • We discuss the major limitations of applying the three AI intelligences to marketing for marketers to use AI more wisely.
  • Based on a recent study, a staggering 95% of marketers who use AI for email creation rated it as “effective,” with 54% going as far as to rate it as very effective.
  • By 2023, more than 80% of organizations will use some form of computer vision to analyze images and videos.

AI is taking the guesswork out of identifying and targeting customers, and pulling back the veil on the answers contained in big data. Featuring revolutionary advances such as object recognition and voice-recognition, AI is allowing once-faceless companies to, quite literally, speak with, see, and understand their clients. But in today’s hyper-personalized world, this “good for the goose, good for the gander” approach no longer cuts it.

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It also helps in improving biometric authentication with enhanced facial recognition to identify shoplifters, a customer or employee in distress and so much more. Knowing exactly how strong your brand is in relation to your competitors and monitoring it against your benchmarks can help you alter marketing and sales strategies to achieve long-term business goals. AI-ML models get smarter as they process more data over time and so upgrade automatically, which is perfect for scaling your business operations while minimizing future investment in your tech stack. In today’s expansive digital landscape, marketers have access to seemingly endless amounts of data – but are they using that data to its full extent? In recent years, consumers have quickly come to expect a certain level of personalization when interacting with a particular brand.

artificial intelligence in marketing

Using artificial intelligence, we can identify customers that have a strong preference for organic foods. By quickly using AI to analyze the habits and preferences of these consumers, campaigns can be tailored toward them with greater efficiency to improve sales. The most disruptive aspect of AI is that it replaces and improves upon human thinking capability. One of the most revolutionary characteristics of modern thinking AI is its ability to personalize by analyzing big data in an automatic way. This creates a quantum leap in marketing’s ability to target individual customers. Until now there has been only limited ability of technology to help with those things.

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